Refund Policy

DuoBean AI provides digital health tracking and AI-powered insights through subscription plans. Because our services involve immediate access to digital features and AI processing costs that we incur on your behalf, refunds are limited as described below.

We strongly encourage users to try our free tier before subscribing, so you know exactly what to expect from a paid plan.

We offer a generous free tier so you can evaluate DuoBean AI without paying anything. The free tier includes manual food logging, basic fluid tracking, and limited AI features. Most users have enough access in the free tier to decide whether a paid subscription suits their needs.

All paid subscriptions (monthly or annual) are billed in advance through our payment processor, Paddle. Subscriptions automatically renew at the end of each billing period unless cancelled.

Refunds are generally not provided in these cases:

• The subscription has been actively used beyond the thresholds in section 4
• The request is made more than 3 days after the initial purchase
• The user has violated our Terms of Service
• Renewals after the first payment (you can cancel before the next renewal — see section 7)
• Partial refunds for unused time within a billing period

We understand life happens. We may make exceptions to the rules above in genuine cases of hardship, including:

• Duplicate charges or technical billing errors
• Subscriptions purchased on behalf of someone who has passed away
• Documented medical reasons preventing continued use
• Unauthorized purchases (e.g. if your card was used without your knowledge)

In these cases, please contact us with as much detail as you're comfortable sharing. We review every case individually.

You can cancel your subscription at any time from Settings → Subscription in the app. Cancellation:

• Stops automatic renewal at the end of your current billing period
• Lets you keep using paid features until that period ends
• Drops your account back to the free tier afterwards
• Keeps your data — nothing is deleted just because you downgrade

Cancelling does not retroactively refund payments already made.

Email us at support@duobeanai.com with:

• The email address linked to your DuoBean AI account
• The approximate date of purchase
• The reason for your refund request
• Your Paddle order/receipt number (if you have it)

We respond to refund requests within 5 business days. Approved refunds are processed by Paddle and typically reach your account within 5-10 business days, depending on your bank.

If you have a billing concern, please contact us first — we'd much rather solve the problem directly than have it become a chargeback dispute.

If a chargeback is initiated without first attempting to contact us, we reserve the right to suspend or close the affected account while we work with Paddle to investigate.

We may update this policy from time to time as our service evolves. Material changes will be communicated via email and the "Last updated" date at the top of this page. Continued use of DuoBean AI after a policy update constitutes acceptance of the new terms.

For any refund or billing questions:

• support@duobeanai.com
• duobeanai.com/contact